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Whether you're just getting started or ready to take your deployment to the next level, we have a solution to fit your needs

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Each deployment of Atlassian products is unique, so we offer a breadth of services to design, implement, and optimize solutions for scale.

Template Solution Paths

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OrBanner - ITSM Template

Use this path for step-by-step guidance on how to implement key ITSM best practices

IT Service Management

Service fulfillment

Get started with the facets that would enable an effective and efficient service request fulfilment process.

Set up an on-call schedule for a team

Communicate outages, maintenance, and other key information with stakeholders

Establish SLA goals and a working hours calendar

Automate the lifecycle of a request

Establish a schema that can be used throughout Jira Service Management

Embed an Assets field in a customer-facing request form

Allow for approvals in a workflow

Create a complex portal form

Establish a knowledge base with organized articles

Create contextual queues for agents

Add, remove, or modify a request type in the portal

Respond to and resolve requests

Cross-link tickets and/or articles to add context to an issue

Collaborate with non-agents in Jira Service Management projects

Report on issue data over time

Contextual service

For customers exploring an HVSM strategy, build a service-centric approach with contextual insights.

Import data to a schema and populate objects

Submit, evaluate, and decline or promote initiatives

ITSM foundation

Learn the most common use cases across typical ITSM practices to create, deliver, and manage quality IT services.

Process a change record

Manage change risk

Service reliability operations

Level-up your service reliability operations by exploring our DevOps-based and SRE approaches.

Configure alert creation

Configure alert notification

Respond to and resolve a major incident

Respond to and resolve an incident

Manage changes

While exploring an HVSM strategy, level-up your service-centric approach to your change management strategy. 

ITSM service reliability

Review the jobs to be done around incident, problem, and event management.

ITSM service enablement

Review the jobs to be done around change enablement.

ITSM work intake

Get started with the jobs to be done around demand management.

Report with Atlassian Analytics

ITSM complete

Get the most value out of work streams then follow recommended processes to help you reach your goals.

IT Service Management Solution Paths

Use this path for step-by-step guidance on how to implement key ITSM best practices

IT Service Management

1. Service fulfillment

2. Contextual service

3. ITSM foundation

4. Service reliability operations

5. Manage changes

6. ITSM service reliability

7. ITSM service enablement

8. ITSM work intake

9. ITSM complete