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Establish a schema that can be used throughout Jira Service Management

Outcome
Your team will create an object schema that can be used elsewhere in Jira Service Management to enrich issues like incidents, changes, and problems.
Processes
  • Create a schema
  • Review object types
  • Review objects
  • Review references
  • allow references to this schema
  • Review attributes
  • Practice area(s)
    Service configuration management, request management, change enablement, incident management, and problem management
    Product(s) in scope
    Jira Service Management (Premium or Enterprise)
    Role(s)
    Technical SME, Incident Manager, Problem Manager, Change Manager, Technical Lead, and Administrator
    Step
    Process
    Notes/References
    1
    Create an object schema.
    2
    Allow other schemas to reference objects from the schema.
    3
    Create object types(s).
    4
    Create an object within the object type.
    5
    Create attribute(s) for an object.
    6
    Add references between objects.
    7
    Restrict access to object types and object schemas using roles.

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