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Add, remove, or modify a request type in the portal

Your team will demonstrate that they understand how to create and organize request types to better serve your customers.
  • Add a request type
  • Review what is editable
  • Review hiding
  • Review deletion
  • Review best practices
  • Review request groups
  • Review portal look and feel
  • Review Help Center look and feel
  • Practice area(s)
    Request management, change enablement, and incident management
    Product(s) in scope
    Jira Service Management Premium or Enterprise, Opsgenie, Statuspage
    Technical SME, Incident Manager, Problem Manager, Change Manager, Technical Lead, and Team Member
    From your service project, go to Project settings > Request types and select Create to create a new one, or edit an existing request by selecting the appropriate icon.
    Request types must have a Request name, Icon, and assigned Issue type.
    You can organize request types into portal groups by selecting the Portal groups tab. Create a group or add a form to an existing group. You can drag and drop here to reorder.
    To delete a request type, select More ••• > Delete request type, then select Delete.

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