Communicate outages, maintenance, and other key information with stakeholders
Your team will demonstrate communication and deflection in Atlassian products.
Incident management, request management, and change enablement
Product(s) in scope
Jira Service Management (Premium or Enterprise), Opsgenie, and Statuspage
Technical SME, Support SME, Incident Manager, Problem Manager, Change Manager, and Technical Lead
Set the announcement banner for the help center as an administrator.
Settings > Products > Jira Service Management > Configuration
Alternatively, the announcement banners can be added via the Customize link on the help center portal.
Set the announcement banner for the help center as an agent.
Allow agents to add portal announcements: Project Settings > Portal Settings > Announcements
Agents can add the announcement via the Customize link on the help center portal.
Create an active incident in Statuspage.
The announcement shows up in the help center.
Create a future maintenance window.
The announcement shows up in the help center during the designated time period.
Create a major incident in Opsgenie/JSM.
The announcement shows up in the portal.
Create multiple major incidents in Opsgenie/JSM.
A generic notice will show up in the portal.
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