Automate the lifecycle of a request
Your team will be able to use automation to satisfy many recurring or repetitive tasks.
- Review how cloud apps interact with automation
Request management, change enablement, incident management, and service configuration management
Product(s) in scope
Jira Service Management (Premium or Enterprise)
Technical SME, Technical Lead, Team Member, and Administrator
Create an automation rule.
Assign the rule to a specific group based on certain criteria.
If the service request is of a specific request type then assign it to Group A. Otherwise, assign it to Group B.
Add a comment and send a customized notification to the user.
Auto-approve based on predefined criteria.
Send SLA warning and violation notifications.
Resolve using existing knowledge articles.
Automate the provisioning of resources.
Auto-close requests after successful fulfillment.
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