Skip to main content

Configure alert notification

Outcome
Your team will understand how to configure policies that ensure vetted alerts are transmitted and escalated.
Processes
  • Create or identify an existing team
  • Add any new users
  • Configure Auto close policies
  • Configure Auto restart policies
  • Decision: alert recipients or teams, preference to teams
  • Configure team routing rule
  • Configure escalation rules
  • Review team member profiles
  • Notification rules
  • Configure notification policies
  • Delay
  • Suppress
    • Practice area(s)
    Incident management
    Product(s) in scope
    Jira Service Management (Premium or Enterprise), Opsgenie, and Statuspage
    Role(s)
    Technical SME, Incident Manager, Problem Manager, Change Manager, Technical Lead, and Administrator
    Opsgenie alert notifications flow
    Step
    Process
    Notes/Resources
    1
    Create an alert.
    2
    Configure the Auto close policy.
    Create and manage global alert policies
    3
    Configure the Auto restart policy.
    Create and manage global alert policies
    4
    Configure alert to a team (routing rule).
    A deep dive on routing rules
    5
    Configure the escalation rules.
    How do escalations work in Opsgenie?
    6
    Create a team member delay notification policy.
    Create and manage global alert policies
     
     
    Configure alert creation

    Previous step:

    Next step:

    Automate the lifecycle of a request

    Was this content helpful?

    Connect, share, or get additional help

    Atlassian Community

    Purpose-fit guidance and support to ensure your team's success

    Each deployment of Atlassian products is unique, so we offer a breadth of services to design, implement, and optimize solutions for scale.

    Learn More