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Configure alert creation

Outcome
Your team will understand how to integrate alert sources, scope the channels to improve the signal-to-noise ratio, and utilize various levels of policies and rules to ensure that valid alerts are created.
Processes
  • Create or identify an existing team
  • Add any new users
  • Set the request source via enabled integration
  • Call routing via Opsgenie functionality
  • Alert filtering and exclusions
  • Create Alert rules
  • Configure global alert policy, if required
  • Configure team alert policy, if required
  • Validate de-duplication
    • Practice area(s)
    Incident management
    Product(s) in scope
    Jira Service Management (Premium or Enterprise), Opsgenie
    Role(s)
    Technical SME, Incident Manager, Problem Manager, Change Manager, Technical Lead, and Administrator
    Configure alert creation 01
    Step
    Process
    Notes/Resources
    1
    Create a team and add members to the team.
    Create a team and add members
    2
    Configure a source of alert (for example, email) or manually create an alert.
  • Alert creation flow
  • Integrate your email with Opsgenie
    • 3
    Create integration rules for the Ignore feature.
    Use advanced integration settings
    4
    Create integration rules for the Create alert feature.
    Use advanced integration settings
    5
    Configure global alert policies.
    Create and manage global alert policies
    6
    Configure team alert policies.
    Create and manage team policies
    7
    Define aliases to enable deduplication.
    Create and manage team policies
    Respond to and resolve an incident

    Previous step:

    Next step:

    Configure alert notification

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