Delivery overview: Planning

• Define requirements, goals, and objectives: Determine the objectives and outcomes that the project aims to achieve. Identify the project’s requirements and prioritize them. Update the Requirements from your Discovery and add more if needed.
• Assess practices and tools: Determine the practices that need to be implemented for the project and identify the necessary tools required to support them, such as:
  • Incident management
  • Problem management
  • Change management
  • Service catalog
  • Service request management
  • Knowledge management
  • Asset management
• Choose a deployment option: Select a deployment option that best suits your needs. You can choose between cloud-based, or data-center deployment options for JSM implementation. We strongly recommend cloud-based because of the added benefits it provides.
• Create a detailed project plan: Develop a project plan that outlines the project’s timeline, milestones, and deliverables. Include regular checkpoints for monitoring the project’s progress.
• Identify potential risks and issues: Identify and evaluate any potential risks or issues that may arise throughout the project lifecycle. Develop a mitigation plan for each identified risk.
• Determine the scope of the project and definition of done: Define the scope of the project and the definition of done. This involves identifying the specific features, functions, and outcomes that the project will deliver.
• Gather use cases and prioritize requirements: Collect all use cases and create a prioritized list of requirements for the project. This step involves gathering feedback from stakeholders and aligning their requirements with the project’s objectives if you haven’t done so in the Discovery phase.
• Go through examples of use cases and requirements for effective platform setup: Review and refine the use cases and requirements to ensure they align with the project’s objectives.