Introduction
About this guide

Introduction
Next step:
Stakeholder skills and capabilitiesUnderstand the purpose of this guide and what's involved in the process to deliver and implement Atlassian tools and ITSM
Identify your key stakeholders and their ideal skills
Review the key factors that will help your team successfully implement and deliver ITSM
Plan out your tools, scope, use cases, and requirements
Enable your Jira Administrator to set up and congifure Jira Service Management for implementing and delivering ITSM
Train your users to ensure Jira Service Management is effectively adopted and utilized
Learn how to launch your ITSM service project to your customers and users
Conduct activities to ensure a smooth transition after JSM go-live with extra support
Look for ways to improve your Jira Service Management implementation
Learn the definitions of ITSM terms you should know
Next step:
Stakeholder skills and capabilities