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About this guide

The guide provides a comprehensive overview of how to deliver and implement Atlassian tools and IT Service Management (ITSM) using a standardized delivery process, leveraging best practices. It is written for those that are about to set up a Jira Service Management (JSM) implementation project.
This guide aims to uncomplicate ITSM implementations, making customers happy. The guide will be regularly updated with new information and feedback to ensure that it stays relevant and effective.

To learn more about different ITSM use cases and domain-specific solutions, check out Overview of ITSM use cases and reference architecture.



Implementing Atlassian tools in an ITSM environment requires a solid understanding of each tool's technical aspects and best practices for integrating them into your existing infrastructure.
Before you start your journey to implement the ITSM platform, let’s set the stage with an action plan. We will guide you through each step so you can focus on the delivery without thinking about the what and the how.
You are free to use your own method to plan and set up your implementation project. Here are the stakeholder skills and capabilities you will need to successfully deliver the project.

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