ITSM: The journey from here - Step 1: Assess
The journey from here
The path outlined below can help you define the vision and goals and illuminate your organization's next significant steps. Let us walk you through how we would work with you to optimize the capabilities of the Atlassian platform and guide you on specific ways of working to achieve optimized service management.
Step 1: Assess
Start where you are - ITIL guiding principle
The goal of every initiative should be to support the broader vision and mission. But to take the most optimum approach, a clear understanding of the current state has to be identified. As a starting point, you can gauge where you are in the ITSM high-velocity journey by taking a simple assessment. However, a complete assessment should cover people, practices, platforms, and partners. A good assessment reveals areas of improvement and uncovers what is being done well so success patterns can be leveraged further.
A value-based discovery should be conducted with the relevant stakeholders and owners to identify the immediate business needs and goals. For example, in an ESM domain, the stakeholders are the business representatives, and IT is a typical participant. Additional roles include service/product owners and business analysts representing specific business organizations.
ITSM: Fundamental to success
Previous step:
Was this content helpful?
Connect, share, or get additional help
Atlassian Community