Accelerate your organization's performance by leveraging Atlassian's IT service management tools
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ITSM: What does success look like?
Learn what success can mean for your organization's IT service management journey
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ITSM: The challenges
Understand the challenges within your organization in preparation for high-velocity ITSM
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ITSM: Fundamental to success
Learn what it takes to be successful while getting the most from Atlassian's unified ITSM platform
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ITSM: The journey from here - Step 1: Assess
Define your vision and goals to pave the way for your organization's IT service management journey
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ITSM: The journey from here - Step 2: Recommend
Determine your ITSM path forward with an informed solution-driven approach
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ITSM: The journey from here - Step 3: Implement
With stakeholder buy-in, take action toward implementing your IT service management solution
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ITSM: The journey from here - Step 4: Continued enablement
Collect and analyze input to continue improving your ITSM implementation
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About Advisory Services
Meet the guides to help you on your agile journey
ITSM: The journey from here - Step 1: Assess
The journey from here
The path outlined below can help you define the vision and goals and illuminate your organization's next significant steps. Let us walk you through how we would work with you to optimize the capabilities of the Atlassian platform and guide you on specific ways of working to achieve optimized service management.
Step 1: Assess
Start where you are - ITIL guiding principle
The goal of every initiative should be to support the broader vision and mission. But to take the most optimum approach, a clear understanding of the current state has to be identified. As a starting point, you can gauge where you are in the ITSM high-velocity journey by taking a simple assessment. However, a complete assessment should cover people, practices, platforms, and partners. A good assessment reveals areas of improvement and uncovers what is being done well so success patterns can be leveraged further.
A value-based discovery should be conducted with the relevant stakeholders and owners to identify the immediate business needs and goals. For example, in an ESM domain, the stakeholders are the business representatives, and IT is a typical participant. Additional roles include service/product owners and business analysts representing specific business organizations.