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Import data to a schema and populate objects

This is a knowledge transfer exercise only and is not intended nor designed to migrate customer data.

Outcome
Your team will populate an object schema with data that can be used elsewhere in Jira Service Management to enrich issues like incidents, changes, and problems.
Processes
  • Create import configuration
  • Create a predefined configuration
  • Execute an import
    • Practice area(s)
    Service configuration management
    Product(s) in scope
    Jira Service Management (Premium or Enterprise), Opsgenie, and Statuspage
    Role(s)
    Technical SME, Lead, and Team Member
    Step
    Process
    Notes/References
    1
    Prepare data for importing into Assets.
    Prepare your data for importing into Assets
    2
    Create an import configuration.
    Create an import structure
    3
    Create a predefined structure and configuration.
    Import objects into Assets for Jira Service Management
    4
    Create objects from data using object type mapping.
    Create objects from data using object type mapping
    5
    Create attributes and references from your data.
    Create attributes and references from your data
    6
    Create a parent and child hierarchy for your data.
    Create a parent and child hierarchy for your data
    7
    Execute an import.
    Running an import
    Establish a schema that can be used throughout Jira Service Management

    Previous step:

    Next step:

    Embed an Assets field in a customer-facing request form

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