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Establish a schema that can be used throughout Jira Service Management

Outcome
Your team will create an object schema that can be used elsewhere in Jira Service Management to enrich issues like incidents, changes, and problems.
Processes
  • Create a schema
  • Review object types
  • Review objects
  • Review references
  • allow references to this schema
  • Review attributes
    • Practice area(s)
    Service configuration management, request management, change enablement, incident management, and problem management
    Product(s) in scope
    Jira Service Management (Premium or Enterprise)
    Role(s)
    Technical SME, Incident Manager, Problem Manager, Change Manager, Technical Lead, and Administrator
    Step
    Process
    Notes/References
    1
    Create an object schema.
    Create an object schema
    2
    Allow other schemas to reference objects from the schema.
    Allow other schemas to reference objects from a schema
    3
    Create object types(s).
    Create an object type
    4
    Create an object within the object type.
    Create an object
    5
    Create attribute(s) for an object.
    Create an attribute
    6
    Add references between objects.
    Add a reference
    7
    Restrict access to object types and object schemas using roles.
    Add users or groups to an object schema role

    Next step:

    Import data to a schema and populate objects

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