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Continuously improve

Continuously look for ways to improve your implementation and make changes as necessary to ensure that the practices and tools deliver the desired benefits to your organization.
Activities:
  • Conduct regular reviews to assess JSM effectiveness.
  • Refine the implementation as necessary.
  • Identify your next steps to go for after your first iteration.
  • Collect feedback from stakeholders.
  • Identify areas for improvement.
  • Implement changes to ensure that the solution continues to meet the needs of the organization.
  • Set up on-call teams in Opsgenie.
Hypercare

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ITSM Glossary

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