Hypercare
Hypercare is the period of extra support and monitoring after the go-live to ensure that the new solution works as expected and to resolve any issues that may arise. This step will ensure a smooth transition to the new solution and satisfy the stakeholders.
Activities:
- Provide hyper-care support immediately after go-live to ensure a smooth transition and address any issues that may arise.
- Regularly monitor and review the usage of the tools and its performance.
- Make necessary adjustments to improve efficiency and user satisfaction to ensure that it is meeting the business requirements.
- During this stage there might be an opportunity to improve your JSM implementation by bolstering it with other Atlassian suites of products.
- Handover to the core Jira administration team so they can take over the maintenance of the solution.
ITSM Delivery: Deployment
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