ITSM Training and support
One pitfall to avoid is not properly configuring the tools to fit your organization's specific needs, leading to inefficiencies and user frustration. Another pitfall is not correctly training users on the tools, leading to a lack of adoption and underutilization.
Proper training and support are crucial for ensuring a successful implementation.
Activities:
- Provide ongoing support and resources to ensure the solution is being used effectively.
- Train your team and key stakeholders on how to use JSM and the practices that are implemented.
Next step:
ITSM Delivery: DeploymentWas this content helpful?
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