ITSM Delivery: Deployment
In this phase, you will launch your ITSM Service Project to your customers and users.
If you have done all the steps before the deployment, then the deployment itself will be swift. Update the email routing path so JSM can retrieve emails.
After completing all activities, we recommend that you perform some final checks since finalizing the Go Live step for JSM involves a series of actions that need to be taken to ensure a successful deployment.
Checklist
Verify system readiness: Verify all necessary configurations, including user access, project workflows, custom fields, and any integrations with external tools or systems, are in place.
Perform a final data import: Check that all data from the previous system has been successfully imported into JSM. Validate that the data is accurate and complete.
Conduct final testing: Ensure that everything is working correctly. Test key functionality such as ticket creation, status changes, and SLA calculations.
Train your teams: Ensure that all team members using JSM are trained and familiar with the features, workflows, and processes.
Communicate the go live: Communicate the Go Live date and time to all stakeholders, including end-users, management, and external partners. Providing clear instructions on how to access and use the system, especially the link to the Help Center, is important.
Monitor your JSM implementation: Monitor performance, resolve issues, and address user feedback closely after Go Live to ensure everything is working correctly. This also becomes the start of your Hypercare phase.
Provide ongoing support:
Provide ongoing support to end-users and continue to train them on how to use the system effectively. Continuously monitor the system for potential issues and address them proactively. We recommend you set up a separate channel for the Jira administration issues.
By completing these activities, you can ensure that your team is well-prepared to use Jira Service Management effectively and that the system runs smoothly after Go Live.
Tips for a successful deployment
Remember to deal with resistance to change from your team, stakeholders and end users as early as possible to prevent people from starting to avoid the newly installed ITSM platform.
Don’t finalize your project until your Hypercare period is over and you can enter a continuous improvement modus operandi.
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