ITSM: The journey from here - Step 3: Implement
implement
After buy-in is achieved with key stakeholders and the team responsible for driving this plan is identified, you are ready to take action.
We have guidebooks and blueprints documenting good practice approaches to implement Atlassian solutions. By focusing on work that delivers value, we can isolate each use case into a distinct cycle of discovery conversations, solutions, and planning, followed by implementation, knowledge transfer, and demo.
Each cycle introduces a new capability.
Capabilities map directly to functionality in JSM or components within it. Depending on your practice maturity or horizontal and vertical scaling, you can use a broader portfolio of products from Atlassian to address more comprehensive use cases and jobs to be done. The diagram below outlines the various IT teams and the primary products we recommend to support their respective scenarios.
Training on practices and tools is critical to accelerating a given expansion plan. Ask yourself these questions:
- Do I have the right champions involved to define and enforce standards that will stick?
- Do I have the appropriate tools to support my current and next levels of scale?
- Do I have the expertise to evaluate and configure new and existing tools?
- Do I have the expertise and resources to train everyone and maintain the material over time?
As the maturity of your organization continues to evolve, expect to explore existing tools in different ways and adopt new tools along the way.
ITSM: The journey from here - Step 2: Recommend
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