Accelerate your organization's performance by leveraging Atlassian's IT service management tools
ITSM: What does success look like?
Learn what success can mean for your organization's IT service management journey
ITSM: The challenges
Understand the challenges within your organization in preparation for high-velocity ITSM
ITSM: Fundamental to success
Learn what it takes to be successful while getting the most from Atlassian's unified ITSM platform
ITSM: The journey from here - Step 1: Assess
Define your vision and goals to pave the way for your organization's IT service management journey
ITSM: The journey from here - Step 2: Recommend
Determine your ITSM path forward with an informed solution-driven approach
ITSM: The journey from here - Step 3: Implement
With stakeholder buy-in, take action toward implementing your IT service management solution
ITSM: The journey from here - Step 4: Continued enablement
Collect and analyze input to continue improving your ITSM implementation
About Advisory Services
Meet the guides to help you on your agile journey
Why IT service management?
Hey, I’m Nadeem. I’m a member of Atlassian’s advisory team. Our team empowers customers to accelerate business outcomes using our solutions.
Who is this for? This article is for change agents in charge of driving their organization’s IT transformation and defining a solution path to optimized service management practices. We provide guidance on establishing a transformation plan and recommend the products to best meet you where you are.
Technology is moving fast. Enterprises have embraced the path to digital transformation either for a competitive edge or survival. Adopting on-demand services has set high expectations for the availability and performance of the services. And to be productive, there is a growing need for instant access to information.
The need to efficiently manage these services has evolved with this shifting landscape. Siloed systems impose friction and constrain knowledge sharing across teams and modern tools. IT leaders face a unique opportunity to help their organizations navigate this transformation. As a change agent, you stand at the center of this modernization across the entire business, from prioritizing and managing demand to creating smooth processes for internal business teams.
The time is now to reimagine and evolve your core practices and lead your teams in navigating transformation and adopting modern working methods. Atlassian, a leader in the service management world, can guide you in the success of this journey.