ITSM: What does success look like?
As you scale, your teams will have increasing demand from both internal and external sources. What does that mean for you? It would be best if you had a strategy to prepare your organization to keep up with increased demand to prevent a situation that can quickly become overwhelming and impact team delivery.
While there is always the quest to attain more maturity for ITSM practices, the Journey is not always linear, nor a perfectly defined boundary of maturity levels. There are always some influencing factors, both internal and external to the organization, that necessitate a constant evaluation of strategy and tactical aspects. The goal is to focus on specific attributes that address the primary pain points and showcase complementary capabilities.
Why IT service management?
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