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Each deployment of Atlassian products is unique, so we offer a breadth of services to design, implement, and optimize solutions for scale.

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IT Service Management (ITSM)

Our IT solution helps customers deliver high-velocity support and operations. Together with our Agile & DevOps offering, we’re connecting Dev and IT teams to redefine modern operations.

ITSM Use Cases and Reference Architectures

Your ITSM team may need to handle requests beyond setting up new users and tweaking performance. This section covers some specific use cases that arise as you scale your enterprise operations.

Overview of ITSM use cases and reference architecture

Service management for business teams

Enterprise service management for software teams

Enterprise IT operations management

ITSM transformation and modernization

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Scaling complex customer support

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How the Atlassian IT team keeps their backlog clean

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How Atlassian engineering teams keep their backlog clean

Jira Service Management for financial services

Transforming IT Service Management with AIOps (Artificial Intelligence for IT Operations)

Transform Cherwell to Jira Service Management: Guidance for a Successful Journey

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