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IT Service Management (ITSM)
ITSM Use Cases and Reference Architectures
  • Overview of ITSM use cases and reference architecture
  • Service management for business teams
  • Enterprise service management for software teams
  • Enterprise IT operations management
  • ITSM transformation and modernization
  • Scaling complex customer support
  • How the Atlassian IT team keeps their backlog clean
  • How Atlassian engineering teams keep their backlog clean
  • Jira Service Management for financial services
  • Transforming IT Service Management with AIOps (Artificial Intelligence for IT Operations)
  • Transform Cherwell to Jira Service Management: Guidance for a Successful Journey

ITSM Use Cases and Reference Architectures

Your ITSM team may need to handle requests beyond setting up new users and tweaking performance. This section covers some specific use cases that arise as you scale your enterprise operations.

Section overview:

How-toService management for business teams
OverviewEnterprise service management for software teams
OverviewEnterprise IT operations management

What you'll learn

These articles prepare you for common, non-trivial asks from your teams. When you become familiar with these solutions now, you’ll be prepared to handle the requests in a timely manor, with expert-level guidance.